如何跟UD客服溝通交換卡的替代問題??

ALEX

如題~~
如何用字遣詞會比較好呢??
怕用詞太軟 UD吃定你
更怕用詞太硬 UD不理你
要跟UD凹卡 怎麼說比較適當??
有成功的大大願意提供自己的經驗嗎??
超過6個月的交換卡 真的不想再等太久了
但是依UD現在的狀況
又很怕會變成以前的SCOREBOARD
感謝!!

[ 本帖最後由 ALEX 於 2010-5-7 11:04 編輯 ]

cocopelli

剛好我之前也發了replacement request給UD,
就直接跟UD講, 不用客氣~
又恰好今天剛收到其中兩張的替代品,(詳情請見我晚一點發的帖子)

我把我的內容貼出來分享一下

(3/5)我發email給UD

標題: redeemption replacement request of 3 cards.

I redempted 3 cards on your website at least 6 months ago but received none of them .
So I decide to send redeemption replacement request.
My list of comparable players are : xxx, ooo, xxx, ooo, xxx.
下面直接把交換卡狀態列的table貼上,讓他知道哪幾張

至於你的五人名單就看你自己囉, 我今天收到的人的確是我的五人名單其中一位

(3/9)收到回信

Hello,  

I have successfully requested a replacement for this card, please allow approximately 4-6 weeks for this process to be completed. I am sorry for any inconvenience if you have any further questions please feel free to reply to this email. I hope you have a great day!
Sincerely,
Gregg Cacioppo
The Upper Deck Company

(4/23) UD就以系統發email通知替代品準備寄出了
今日5/6收到囉~

希望對你有幫助

[ 本帖最後由 cocopelli 於 2010-5-6 21:51 編輯 ]

a902010

以下是小弟的範本 (4/20寄)

Dear Sir,

Good day to you.

I would like to ask for replacement for the outstanding redemption card below.
My UD account: 你的帳號
The code of my redemption cards are
RN874F5SC  DWIGHT HOWARD
2009-10 NBA EXQUISITE 08/09 BASE CARD NO # ING# CD# 3
RZJNWELJX  VINCE CARTER
2009-10 NBA EXQUISITE EXQUISITE # PIECES AUTO PATCH # ED TO 14 CD# NP-VC

Replacement WantList:
Kobe Bryant Auto (On-Card Auto prefered)
Michael Jordan Auto (On-Card Auto prefered)
Lebron James Auto (On-Card Auto prefered)
Kevin Durant Auto (On-Card Auto prefered)
Dwight Howard Auto (On-Card Auto prefered)

Please try not to send the cards from other cheaper series. I do pay huge money for exquisite box.
Thank you very much for you understanding.

Best Regards,
你的名字

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4/30 收到的官方回答
Dear Valued Customer,

Thank you so much for your replacement request. I have processed your request and placed the teams and or players you selected in the notes for the replacement manager. A replacement of comparable value will be sent out in 6-8 weeks. Thank you so much for your patience and continued support.

Kind Regards,

Upper Deck Customer Service

----------------------------------------------------------------------------------------------------------------------------------------------------------------

我的WANTLIST參考就好了 (我承認我想要坳東西的邪念很重)
不過版大換到的PENNY也很贊耶...比現役很多人的價還好
說不定來凹90s高比例球卡 也很不錯耶 (下次來試試=.=)

反正小弟是抱著跟UD賭的心態來要求REPLACEMENT的
因為會回來蝦米卡 我自己也不知道
不過到時候不管好壞 我在跟大大們分享

cocopelli

呵呵, 我承認我五人名單中也有Kobe和Lebron, 不過以我那兩張交換卡廢的程度,
我從來不奢望會看到K or L~
a902010兄的交換卡夠大隻, 祝你凹更大唷!!
收到時跟大家分享一下吧~